H. Kizgin PhD (Hatice)

Kronemann, B. , Kizgin, H., & Rana, N. P. (2022). The “Other” Agent: Interaction with AI and Its Implications on Social Presence Perceptions of Online Customer Experience. In S. Papagiannidis, E. Alamanos, S. Gupta, Y. K. Dwivedi, M. Mäntymäki, & I. O. Pappas (Eds.), The Role of Digital Technologies in Shaping the Post-Pandemic World: 21st IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2022 Newcastle upon Tyne, UK, September 13-15, 2022. Proceedings (pp. 70-81). (Lecture notes in computer science; Vol. 13454). Springer. https://doi.org/10.1007/978-3-031-15342-6_6

Chatterjee, S., Mikalef, P., Khorana, S. , & Kizgin, H. (Accepted/In press). Assessing the implementation of AI integrated CRM system for B2C relationship management: Integrating contingency theory and dynamic capability view theory. Information systems frontiers.

Behera, R. K., Bala, P. K., Rana, N. P. , & Kizgin, H. (2022). A Techno-Business Platform to Improve Customer Experience Following the Brand Crisis Recovery: A B2B Perspective. Information systems frontiers. https://doi.org/10.1007/s10796-021-10231-8

Behera, R. K., Bala, P. K., Rana, N. P. , & Kizgin, H. (2022). Cognitive computing based ethical principles for improving organisational reputation: A B2B digital marketing perspective. Journal of business research, 141, 685-701. https://doi.org/10.1016/j.jbusres.2021.11.070

Chatterjee, S., Khorana, S. , & Kizgin, H. (2021). Harnessing the Potential of Artificial Intelligence to Foster Citizens’ Satisfaction: An empirical study on India. Government information quarterly, [101621]. https://doi.org/10.1016/j.giq.2021.101621

Kizgin, H., Jamal, A., Dwivedi, Y. K., & Rana, N. P. (2021). The impact of online vs. offline acculturation on purchase intentions: A multigroup analysis of the role of education. Journal of business research, 130, 724-735. https://doi.org/10.1016/j.jbusres.2020.05.011

Dwivedi, Y. K., Hughes, L., Ismagilova, E., Aarts, G., Coombs, C., Crick, T., Duan, Y., Dwivedi, R., Edwards, J., Eirug, A., Galanos, V., Ilavarasan, P. V., Janssen, M., Jones, P., Kar, A. K. , Kizgin, H., Kronemann, B., Lal, B., Lucini, B., ... Williams, M. D. (2021). Artificial Intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. International journal of information management, 57, [101994]. https://doi.org/10.1016/j.ijinfomgt.2019.08.002

Kizgin, H., Gutierrez, A., Desai, B., Vazquez, D., & Rana, N. (2021). Guest Editorial: A special section on digital marketing. International journal of information management, 59, [102355]. https://doi.org/10.1016/j.ijinfomgt.2021.102355

Takhar, A., Jamal, A. , & Kizgin, H. (2021). Transcultural identity development among third generation minority consumers. Journal of business research, 133, 132-142. https://doi.org/10.1016/j.jbusres.2021.04.060

Rana, N., Slade, E. L., Sahu, G. P. , Kizgin, H., Singh, N., Dey, B. L., Gutierrez, A., & Dwivedi, Y. K. (Eds.) (2020). Digital and Social Media Marketing: Emerging Applications and Theoretical Development. (Advances in Theory and Practice of Emerging Markets). Springer. https://doi.org/10.1007/978-3-030-24374-6

Takhar, A. , Kizgin, H., & Magede, T. (2020). "The Identity Construction of the Inbetweener, Through Food Consumption: “You Are What You Eat”". Advances in consumer research, 48, 143-147. https://www.acrwebsite.org/volumes/2659230/volumes/v48/NA-48

Dwivedi, Y. K., Rana, N. P., Slade, E. L., Singh, N. , & Kizgin, H. (2020). Editorial introduction: Advances in theory and practice of digital marketing. Journal of Retailing and Consumer Services, 53, [101909]. https://doi.org/10.1016/j.jretconser.2019.101909

Tamilmani, K., Rana, N. P., Dwivedi, Y. K. , & Kizgin, H. (2020). Consumer Mobile Shopping Acceptance Predictors and Linkages: A Systematic Review and Weight Analysis. In M. Hattingh, M. Matthee, H. Smuts, I. Pappas, Y. K. Dwivedi, & M. Mäntymäki (Eds.), Responsible Design, Implementation and Use of Information and Communication Technology - 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, Proceedings (pp. 161-175). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12066 LNCS). Springer. https://doi.org/10.1007/978-3-030-44999-5_14

Kizgin, H., Dey, B. L., Dwivedi, Y. K., Hughes, L., Jamal, A., Jones, P., Kronemann, B., Laroche, M., Peñaloza, L., Richard, M. O., Rana, N. P., Romer, R., Tamilmani, K., & Williams, M. D. (2020). The impact of social media on consumer acculturation: Current challenges, opportunities, and an agenda for research and practice. International journal of information management, 51, [102026]. https://doi.org/10.1016/j.ijinfomgt.2019.10.011

Shareef, M. A., Dwivedi, Y. K., Kumar, V., Mahmud, R., Hughes, D. L., Rana, N. P. , & Kizgin, H. (2020). The inherent tensions within sustainable supply chains: a case study from Bangladesh. Production Planning and Control, 31(11-12), 932-949. https://doi.org/10.1080/09537287.2019.1695917

Foroudi, P., Marvi, R. , & Kizgin, H. (2020). THE OTHERS: The role of individual personality, cultural acculturation, and perceived value on towards firm's social media and acculturation orientation. International journal of information management, 52, [102075]. https://doi.org/10.1016/j.ijinfomgt.2020.102075

Chatterjee, S., Kar, A. K., Dwivedi, Y. K. , & Kizgin, H. (2019). Prevention of cybercrimes in smart cities of India: from a citizen’s perspective. Information Technology and People, 32(5), 1153-1183. https://doi.org/10.1108/ITP-05-2018-0251

Baabdullah, A. M., Rana, N. P., Alalwan, A. A., Algharabat, R. , Kizgin, H., & Al-Weshah, G. A. (2019). Toward a conceptual model for examining the role of social media on social customer relationship management (SCRM) system. In Y. K. Dwivedi, D. Wastell, D. Bunker, & A. Elbanna (Eds.), Smart Working, Living and Organising - IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2018, Proceedings (pp. 102-109). (IFIP Advances in Information and Communication Technology; Vol. 533). Springer. https://doi.org/10.1007/978-3-030-04315-5_8

Shareef, M. A., Dwivedi, Y. K., Mahmud, R., Wright, A., Rahman, M. M. , Kizgin, H., & Rana, N. P. (2019). Disaster management in Bangladesh: developing an effective emergency supply chain network. Annals of operations research, 283(1-2), 1463-1487. https://doi.org/10.1007/s10479-018-3081-y

Dey, B. L., Alwi, S., Yamoah, F., Agyepong, S. A. , Kizgin, H., & Sarma, M. (2019). Towards a framework for understanding ethnic consumers’ acculturation strategies in a multicultural environment: A food consumption perspective. International marketing review, 36(5), 771-804. https://doi.org/10.1108/IMR-03-2018-0103

Baabdullah, A. M., Alalwan, A. A., Rana, N. P., Al Shraah, A. , Kizgin, H., & Patil, P. P. (2019). Mobile App Stores from the User’s Perspective. In Y. Dwivedi, E. Ayaburi, R. Boateng, & J. Effah (Eds.), ICT Unbounded, Social Impact of Bright ICT Adoption - IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2019, Proceedings (pp. 21-30). (IFIP Advances in Information and Communication Technology; Vol. 558). Springer. https://doi.org/10.1007/978-3-030-20671-0_3

Sarker, P. , Kizgin, H., Rana, N. P., & Dwivedi, Y. K. (2019). Review of Theoretical Models and Limitations of Social Commerce Adoption Literature. In I. O. Pappas, I. O. Pappas, J. Krogstie, L. Jaccheri, P. Mikalef, Y. K. Dwivedi, & M. Mäntymäki (Eds.), Digital Transformation for a Sustainable Society in the 21st Century - 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, Proceedings (pp. 3-12). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11701 LNCS). Springer. https://doi.org/10.1007/978-3-030-29374-1_1

Alalwan, A. A., Baabdullah, A. M., Rana, N. P., Dwivedi, Y. K. , & Kizgin, H. (2019). Examining the Influence of Mobile Store Features on User E-Satisfaction: Extending UTAUT2 with Personalization, Responsiveness, and Perceived Security and Privacy. In I. O. Pappas, I. O. Pappas, J. Krogstie, L. Jaccheri, P. Mikalef, Y. K. Dwivedi, & M. Mäntymäki (Eds.), Digital Transformation for a Sustainable Society in the 21st Century - 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, Proceedings (pp. 50-61). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11701 LNCS). Springer. https://doi.org/10.1007/978-3-030-29374-1_5

Baabdullah, A. M., Alalwan, A. A., Rana, N. P. , Kizgin, H., & Patil, P. (2019). Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model. International journal of information management, 44, 38-52. https://doi.org/10.1016/j.ijinfomgt.2018.09.002

Jamal, A. , Kizgin, H., Rana, N. P., Laroche, M., & Dwivedi, Y. K. (2019). Impact of acculturation, online participation and involvement on voting intentions. Government information quarterly, 36(3), 510-519. https://doi.org/10.1016/j.giq.2019.04.001