Ravelijn

dr. M. Galetzka (Mirjam)

Universitair docent
BMS-HIB-CS
Ravelijn 1418
m.galetzka@utwente.nl
+31534893329
Visitekaartje

Expertises

  • Social Sciences

    • Experience
    • Hospitality
    • Dutch
    • Customer

  • Computer Science

    • Service
    • Customer Experience
    • Validation

  • Psychology

    • Research

Organisaties

Publicaties

2023

Lose yourself: Spacious nature and the connected self (2023)Journal of environmental psychology, 91. Article 102108. van Rompay, T. J. L., Oran, S., Galetzka, M. & van den Berg, A. E.https://doi.org/10.1016/j.jenvp.2023.102108Come in please: a virtual reality study on entrance design factors influencing the experience of hospitality (2023)Journal of environmental psychology, 90. Article 102106. Pijls-Hoekstra, R., Galetzka, M., Groen, B. & Pruijn, A. T. H. P.https://doi.org/10.1016/J.JENVP.2023.102106

2022

Spotless? Perceived Cleanliness in Service Environments (2022)[Thesis › PhD Thesis - Research UT, graduation UT]. University of Twente. Vos, M. C.https://doi.org/10.3990/1.9789036553704The age of digitisation: The influence of digital channels on customer experience and customer relationships (2022)International Journal of Business Marketing and Management, 7(5), 148-161. Pol, H., Galetzka, M. & Pruyn, A.https://www.ijbmm.com/vol7-issue5.html

2021

Hospitality in a theatre: The role of physical warmth (2021)Research in Hospitality Management, 11(3), 225. Pijls-Hoekstra, R., Galetzka, M., Groen, B. H. & Pruyn, A. T. H.https://doi.org/10.1080/22243534.2021.2006913Safety and Security in Nightlife Areas in the Netherlands: Choice Architecture With Technology (2021)In Transforming Urban Nightlife and the Development of Smart Public Spaces (pp. 211-227). IGI Global. Galetzka, M., Bloeme, R., de Vries, P. W., Abraham, M., van Hoof, J. J. & van Soomeren, P.https://doi.org/10.4018/978-1-7998-7004-3.ch013

2020

Are you feeling served: The embodied experience of hospitality in service environments (2020)[Thesis › PhD Thesis - Research external, graduation UT]. University of Twente. Pijls-Hoekstra, R.https://doi.org/10.3990/1.9789036550666The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience (2020)International Journal of Business Marketing and Management, 5(11), 93-102. Pol, H., Galetzka, M. & Pruyn, A.https://www.ijbmm.com/paper/Nov2020/8340436164.pdfNew Perspectives on Customer Relationships: How Relational Models Influence Customer Experience and How They Are Activated (2020)Journal of relationship marketing, 19(1), 29-51. Pol, H., Galetzka, M. & Pruyn, A.https://doi.org/10.1080/15332667.2019.1664868

Onderzoeksprofielen

Vakken collegejaar 2024/2025

Vakken in het huidig collegejaar worden toegevoegd op het moment dat zij definitief zijn in het Osiris systeem. Daarom kan het zijn dat de lijst nog niet compleet is voor het gehele collegejaar.

Vakken collegejaar 2023/2024

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