Expertises
Business & Economics
# Customer Experience
# Customer Relationship
# Railway
# Relational Model
# Scale Development
# Scale Validation
Medicine & Life Sciences
# Symbolism
Social Sciences
# Customer
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Publicaties
Recent
Pijls-Hoekstra, R.
, Galetzka, M., Groen, B.
, & Pruijn, A. T. H. P. (2023).
Come in please: a virtual reality study on entrance design factors influencing the experience of hospitality.
Journal of environmental psychology,
90, [102106].
https://doi.org/10.1016/j.jenvp.2023.102106
Pol, H.
, Galetzka, M.
, & Pruijn, A. T. H. P. (2022).
The age of digitisation: The influence of digital channels on customer experience and customer relationships.
International Journal of Business Marketing and Management,
7(5), 148-161.
Vos, M. C. (2022).
Spotless? Perceived Cleanliness in Service Environments. [PhD Thesis - Research UT, graduation UT, University of Twente]. University of Twente.
https://doi.org/10.3990/1.9789036553704
Pijls-Hoekstra, R.
, Galetzka, M., Groen, B. H.
, & Pruyn, A. T. H. (2021).
Hospitality in a theatre: The role of physical warmth.
Research in Hospitality Management,
11(3), 225.
https://doi.org/10.1080/22243534.2021.2006913
Galetzka, M., Bloeme, R.
, de Vries, P. W., Abraham, M.
, van Hoof, J. J., & van Soomeren, P. (2021).
Safety and Security in Nightlife Areas in the Netherlands: Choice Architecture With Technology. In H. Abusaada, A. Elshater, & D. Rodwell (Eds.),
Transforming Urban Nightlife and the Development of Smart Public Spaces (pp. 211-227). IGI Global.
https://doi.org/10.4018/978-1-7998-7004-3.ch013
Pol, H.
, Galetzka, M.
, & Pruyn, A. (2020).
The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience .
International Journal of Business Marketing and Management,
5(11), 93-102.
http://www.ijbmm.com/paper/Nov2020/8340436164.pdf
Pijls-Hoekstra, R. (2020).
Are you feeling served: The embodied experience of hospitality in service environments. [PhD Thesis - Research external, graduation UT, University of Twente]. University of Twente.
https://doi.org/10.3990/1.9789036550666
Pol, H.
, Galetzka, M.
, & Pruyn, A. T. H. (2020).
New Perspectives on Customer Relationships: How Relational Models Influence Customer Experience and How They Are Activated.
Journal of relationship marketing,
19(1), 29-51.
https://doi.org/10.1080/15332667.2019.1664868
Galetzka, M.
, van Hoof, J. J.
, de Vries, P. W., Abraham, M., Bloeme, R., & van Soomeren, P. (2019).
Lokale veiligheid uitgaansgebieden: Case Haarlem. Wetenschappelijk Onderzoek- en Documentatiecentrum (WODC).
https://repository.wodc.nl/handle/20.500.12832/2352
Pijls-Hoekstra, R.
, Galetzka, M., Groen, B. H.
, & Pruyn, A. T. H. (2019).
Comfortable seating: The influence of seating comfort and acoustic comfort on customers’ experience of hospitality in a self-service restaurant.
Applied ergonomics,
81, [102902].
https://doi.org/10.1016/j.apergo.2019.102902
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Vakken Collegejaar 2023/2024
Vakken in het huidig collegejaar worden toegevoegd op het moment dat zij definitief zijn in het Osiris systeem. Daarom kan het zijn dat de lijst nog niet compleet is voor het gehele collegejaar.
Vakken Collegejaar 2022/2023
Contactgegevens
Bezoekadres
Universiteit Twente
Faculty of Behavioural, Management and Social Sciences
Cubicus
(gebouwnr. 41), kamer C206
De Zul 10
7522NJ Enschede
Postadres
Universiteit Twente
Faculty of Behavioural, Management and Social Sciences
Cubicus
C206
Postbus 217
7500 AE Enschede