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Recent
Galetzka, M., Bloeme, R.
, de Vries, P. W., Abraham, M.
, van Hoof, J. J., & van Soomeren, P. (2021).
Safety and Security in Nightlife Areas in the Netherlands: Choice Architecture With Technology. In H. Abusaada, A. Elshater, & D. Rodwell (Eds.),
Transforming Urban Nightlife and the Development of Smart Public Spaces (pp. 211-227). IGI Global.
https://doi.org/10.4018/978-1-7998-7004-3.ch013
Pol, H.
, Galetzka, M.
, & Pruyn, A. (2020).
The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience .
International Journal of Business Marketing and Management,
5(11), 93-102.
http://www.ijbmm.com/paper/Nov2020/8340436164.pdf
Pol, H.
, Galetzka, M.
, & Pruyn, A. T. H. (2020).
New Perspectives on Customer Relationships: How Relational Models Influence Customer Experience and How They Are Activated.
Journal of relationship marketing,
19(1), 29-51.
https://doi.org/10.1080/15332667.2019.1664868
Pijls-Hoekstra, R.
, Galetzka, M., Groen, B. H.
, & Pruyn, A. T. H. (2019).
Comfortable seating: The influence of seating comfort and acoustic comfort on customers’ experience of hospitality in a self-service restaurant.
Applied ergonomics,
81, [102902].
https://doi.org/10.1016/j.apergo.2019.102902
Pol, H.
, Galetzka, M.
, & Pruyn, A. T. H. (2019).
Influencing Customer Experience by Activating Relationship Norms. In P. Rossi, & N. Krey (Eds.),
Finding New Ways to Engage and Satisfy Global Customers: Proceedings of the 2018 Academy of Marketing Science (AMS) World Marketing Congress (WMC) (pp. 211-225). (Developments in Marketing Science: Proceedings of the Academy of Marketing Science). Springer.
https://doi.org/10.1007/978-3-030-02568-7_56
Vos, M. C.
, Galetzka, M., Mobach, M., van Hagen, M.
, & Pruyn, A. T. H. (2019).
Measuring perceived cleanliness in service environments: Scale development and validation.
International journal of hospitality management,
83, 11-18.
https://doi.org/10.1016/j.ijhm.2019.04.005
Vos, M. C., Sauren, J., Knoop, O.
, Galetzka, M., Mobach, M.
, & Pruyn, A. T. H. (2019).
Into the light: effects of the presence of cleaning staff on customer experience.
Facilities,
37(1/2), 91-102.
https://doi.org/10.1108/F-10-2017-0105
Galetzka, M.
, Pruyn, A., Van Hagen, M.
, Vos, M., Moritz, B., & Gostelie, F. (2018).
The Psychological Value of Time.
Transportation research procedia,
31, 47-55.
https://doi.org/10.1016/j.trpro.2018.09.045
Vos, M. C.
, Galetzka, M., Mobach, M.
, van Hagen, M.
, & Pruyn, A. T. H. (2018).
Cleanliness unravelled: a review and integration of literature.
Journal of Facilities Management,
16(4), 429 - 451.
https://doi.org/10.1108/JFM-06-2017-0025
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Universiteit Twente
Faculty of Behavioural, Management and Social Sciences
Cubicus
(gebouwnr. 41), kamer C206
De Zul 10
7522NJ Enschede
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Universiteit Twente
Faculty of Behavioural, Management and Social Sciences
Cubicus
C206
Postbus 217
7500 AE Enschede