dr. M. Galetzka (Mirjam)

Business & Economics

# Customer Experience
# Customer Relationship
# Railway
# Relational Model
# Scale Development
# Scale Validation

Medicine & Life Sciences

# Symbolism

Social Sciences

# Customer

Faculty of Behavioural, Management and Social Sciences (BMS), Communication Science (CS)

Vos, M. C. (2022). Spotless? Perceived Cleanliness in Service Environments. University of Twente. https://doi.org/10.3990/1.9789036553704

Galetzka, M., Bloeme, R. , de Vries, P. W., Abraham, M. , van Hoof, J. J., & van Soomeren, P. (2021). Safety and Security in Nightlife Areas in the Netherlands: Choice Architecture With Technology. In H. Abusaada, A. Elshater, & D. Rodwell (Eds.), Transforming Urban Nightlife and the Development of Smart Public Spaces (pp. 211-227). IGI Global. https://doi.org/10.4018/978-1-7998-7004-3.ch013

Pol, H. , Galetzka, M. , & Pruyn, A. (2020). The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience . International Journal of Business Marketing and Management, 5(11), 93-102. http://www.ijbmm.com/paper/Nov2020/8340436164.pdf

Pijls-Hoekstra, R. (2020). Are you feeling served: The embodied experience of hospitality in service environments. University of Twente. https://doi.org/10.3990/1.9789036550666

Pol, H. , Galetzka, M. , & Pruyn, A. T. H. (2020). New Perspectives on Customer Relationships: How Relational Models Influence Customer Experience and How They Are Activated. Journal of relationship marketing, 19(1), 29-51. https://doi.org/10.1080/15332667.2019.1664868

Pijls-Hoekstra, R. , Galetzka, M., Groen, B. H. , & Pruyn, A. T. H. (2019). Comfortable seating: The influence of seating comfort and acoustic comfort on customers’ experience of hospitality in a self-service restaurant. Applied ergonomics, 81, [102902]. https://doi.org/10.1016/j.apergo.2019.102902

Pol, H. , Galetzka, M. , & Pruyn, A. T. H. (2019). Influencing Customer Experience by Activating Relationship Norms. In P. Rossi, & N. Krey (Eds.), Finding New Ways to Engage and Satisfy Global Customers: Proceedings of the 2018 Academy of Marketing Science (AMS) World Marketing Congress (WMC) (pp. 211-225). (Developments in Marketing Science: Proceedings of the Academy of Marketing Science). Springer. https://doi.org/10.1007/978-3-030-02568-7_56

Vos, M. C. , Galetzka, M., Mobach, M., van Hagen, M. , & Pruyn, A. T. H. (2019). Measuring perceived cleanliness in service environments: Scale development and validation. International journal of hospitality management, 83, 11-18. https://doi.org/10.1016/j.ijhm.2019.04.005

Vos, M. C., Sauren, J., Knoop, O. , Galetzka, M., Mobach, M. , & Pruyn, A. T. H. (2019). Into the light: effects of the presence of cleaning staff on customer experience. Facilities, 37(1/2), 91-102. https://doi.org/10.1108/F-10-2017-0105

Galetzka, M. , Pruyn, A., Van Hagen, M. , Vos, M., Moritz, B., & Gostelie, F. (2018). The Psychological Value of Time. Transportation research procedia, 31, 47-55. https://doi.org/10.1016/j.trpro.2018.09.045

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Vakken in het huidig collegejaar worden toegevoegd op het moment dat zij definitief zijn in het Osiris systeem. Daarom kan het zijn dat de lijst nog niet compleet is voor het gehele collegejaar.