Expertises
Business & Economics
# Customer Experience
# Customer Relationship
# Railway
# Relational Model
# Scale Development
# Scale Validation
Medicine & Life Sciences
# Symbolism
Social Sciences
# Customer
Verbonden aan
Publicaties
Recent
Vos, M. C. (2022).
Spotless? Perceived Cleanliness in Service Environments. University of Twente.
https://doi.org/10.3990/1.9789036553704
Galetzka, M., Bloeme, R.
, de Vries, P. W., Abraham, M.
, van Hoof, J. J., & van Soomeren, P. (2021).
Safety and Security in Nightlife Areas in the Netherlands: Choice Architecture With Technology. In H. Abusaada, A. Elshater, & D. Rodwell (Eds.),
Transforming Urban Nightlife and the Development of Smart Public Spaces (pp. 211-227). IGI Global.
https://doi.org/10.4018/978-1-7998-7004-3.ch013
Pol, H.
, Galetzka, M.
, & Pruyn, A. (2020).
The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience .
International Journal of Business Marketing and Management,
5(11), 93-102.
http://www.ijbmm.com/paper/Nov2020/8340436164.pdf
Pol, H.
, Galetzka, M.
, & Pruyn, A. T. H. (2020).
New Perspectives on Customer Relationships: How Relational Models Influence Customer Experience and How They Are Activated.
Journal of relationship marketing,
19(1), 29-51.
https://doi.org/10.1080/15332667.2019.1664868
Pijls-Hoekstra, R.
, Galetzka, M., Groen, B. H.
, & Pruyn, A. T. H. (2019).
Comfortable seating: The influence of seating comfort and acoustic comfort on customers’ experience of hospitality in a self-service restaurant.
Applied ergonomics,
81, [102902].
https://doi.org/10.1016/j.apergo.2019.102902
Pol, H.
, Galetzka, M.
, & Pruyn, A. T. H. (2019).
Influencing Customer Experience by Activating Relationship Norms. In P. Rossi, & N. Krey (Eds.),
Finding New Ways to Engage and Satisfy Global Customers: Proceedings of the 2018 Academy of Marketing Science (AMS) World Marketing Congress (WMC) (pp. 211-225). (Developments in Marketing Science: Proceedings of the Academy of Marketing Science). Springer.
https://doi.org/10.1007/978-3-030-02568-7_56
Vos, M. C.
, Galetzka, M., Mobach, M., van Hagen, M.
, & Pruyn, A. T. H. (2019).
Measuring perceived cleanliness in service environments: Scale development and validation.
International journal of hospitality management,
83, 11-18.
https://doi.org/10.1016/j.ijhm.2019.04.005
Vos, M. C., Sauren, J., Knoop, O.
, Galetzka, M., Mobach, M.
, & Pruyn, A. T. H. (2019).
Into the light: effects of the presence of cleaning staff on customer experience.
Facilities,
37(1/2), 91-102.
https://doi.org/10.1108/F-10-2017-0105
Galetzka, M.
, Pruyn, A., Van Hagen, M.
, Vos, M., Moritz, B., & Gostelie, F. (2018).
The Psychological Value of Time.
Transportation research procedia,
31, 47-55.
https://doi.org/10.1016/j.trpro.2018.09.045
Pure Link
Vakken Collegejaar 2021/2022
Vakken in het huidig collegejaar worden toegevoegd op het moment dat zij definitief zijn in het Osiris systeem. Daarom kan het zijn dat de lijst nog niet compleet is voor het gehele collegejaar.
Vakken Collegejaar 2020/2021
Contactgegevens
Bezoekadres
Universiteit Twente
Faculty of Behavioural, Management and Social Sciences
Cubicus
(gebouwnr. 41), kamer C206
De Zul 10
7522NJ Enschede
Postadres
Universiteit Twente
Faculty of Behavioural, Management and Social Sciences
Cubicus
C206
Postbus 217
7500 AE Enschede