Expertises
Social Sciences
- Experience
- Hospitality
- Dutch
- Customer
Computer Science
- Service
- Customer Experience
- Validation
Psychology
- Research
Organisaties
Publicaties
2023
Lose yourself: Spacious nature and the connected self (2023)Journal of environmental psychology, 91. Article 102108. van Rompay, T. J. L., Oran, S., Galetzka, M. & van den Berg, A. E.https://doi.org/10.1016/j.jenvp.2023.102108Come in please: a virtual reality study on entrance design factors influencing the experience of hospitality (2023)Journal of environmental psychology, 90. Article 102106. Pijls-Hoekstra, R., Galetzka, M., Groen, B. & Pruijn, A. T. H. P.https://doi.org/10.1016/J.JENVP.2023.102106
2022
Spotless? Perceived Cleanliness in Service Environments (2022)[Thesis › PhD Thesis - Research UT, graduation UT]. University of Twente. Vos, M. C.https://doi.org/10.3990/1.9789036553704The age of digitisation: The influence of digital channels on customer experience and customer relationships (2022)International Journal of Business Marketing and Management, 7(5), 148-161. Pol, H., Galetzka, M. & Pruyn, A.https://www.ijbmm.com/vol7-issue5.html
2021
Hospitality in a theatre: The role of physical warmth (2021)Research in Hospitality Management, 11(3), 225. Pijls-Hoekstra, R., Galetzka, M., Groen, B. H. & Pruyn, A. T. H.https://doi.org/10.1080/22243534.2021.2006913Safety and Security in Nightlife Areas in the Netherlands: Choice Architecture With Technology (2021)In Transforming Urban Nightlife and the Development of Smart Public Spaces (pp. 211-227). IGI Global. Galetzka, M., Bloeme, R., de Vries, P. W., Abraham, M., van Hoof, J. J. & van Soomeren, P.https://doi.org/10.4018/978-1-7998-7004-3.ch013
2020
Are you feeling served: The embodied experience of hospitality in service environments (2020)[Thesis › PhD Thesis - Research external, graduation UT]. University of Twente. Pijls-Hoekstra, R.https://doi.org/10.3990/1.9789036550666The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience (2020)International Journal of Business Marketing and Management, 5(11), 93-102. Pol, H., Galetzka, M. & Pruyn, A.https://www.ijbmm.com/paper/Nov2020/8340436164.pdfNew Perspectives on Customer Relationships: How Relational Models Influence Customer Experience and How They Are Activated (2020)Journal of relationship marketing, 19(1), 29-51. Pol, H., Galetzka, M. & Pruyn, A.https://doi.org/10.1080/15332667.2019.1664868
Onderzoeksprofielen
Vakken collegejaar 2024/2025
Vakken in het huidig collegejaar worden toegevoegd op het moment dat zij definitief zijn in het Osiris systeem. Daarom kan het zijn dat de lijst nog niet compleet is voor het gehele collegejaar.
- 194128030 - Master Thesis PA
- 201800090 - Essentials in Communication Science
- 201800095 - Design and Service Experience
- 201800100 - Master Thesis Communication Science
- 201800101 - Advertising and Consumer Psychology
- 202000266 - Popularizing global challenges (P)
- 202000267 - Intro to communication science (T)
- 202000268 - Research methods & statistics 1 (R)
- 202001494 - Master Thesis BA-COM Digital Marketing
- 202100041 - Evidence based design (P)
- 202100042 - Social psychology & persuasive tech (T)
- 202100043 - Experimental design & analysis (R)
- 202100044 - Persuasive environment (S)
- 202100147 - Communication science Premaster COM
- 202300071 - Professional writing (S)
- 202300072 - Design skills (S)
- 202300125 - Master Thesis Research Prop. Dig. Mark.
- 202400604 - Capita Selecta PM Digital Marketing
Vakken collegejaar 2023/2024
- 194128030 - Master Thesis PA
- 201800090 - Essentials in Communication Science
- 201800095 - Design and Service Experience
- 201800100 - Master Thesis Communication Science
- 202000266 - Popularizing global challenges (P)
- 202000267 - Intro to communication science (T)
- 202000268 - Research methods & statistics 1 (R)
- 202001494 - Master Thesis BA-COM Digital Marketing
- 202100041 - Evidence based design (P)
- 202100042 - Social psychology & persuasive tech (T)
- 202100043 - Experimental design & analysis (R)
- 202100044 - Persuasive environment (S)
- 202100147 - Communication science Premaster COM
- 202200268 - Research Topics Digital Marketing
- 202300071 - Professional writing (S)
- 202300072 - Design skills (S)
Adres
Universiteit Twente
Ravelijn (gebouwnr. 10), kamer 1418
Hallenweg 17
7522 NH Enschede
Universiteit Twente
Ravelijn 1418
Postbus 217
7500 AE Enschede
Organisaties
Scan de QR-code of
Download vCard
Download vCard