dr. Y. Sahhar (Yasin)

Business & Economics

# Black Box
# Consumer Value
# Customer Service
# Linkage
# Service Experience
# Service Provider
# Service Value
# Value Creation

Faculty of Behavioural, Management and Social Sciences (BMS), Entrepreneurship, Technology, Management (ETM)

Ehrenhard, M. , Sahhar, Y., Hormann, T., & Martin Delgado, M. (2024). Inclusive digital rural transformation: Co-developing a digital service marketplace for regional ecosystems. Open Access Government, 42(1), 312-313. https://doi.org/10.56367/OAG-042-11446

Grimm, N. , Sahhar, Y., Moss, C. , & Henseler, J. (Accepted/In press). Towards true authentic corporate brands: an existential view. In Proceedings 17th Global Brand Conference, 22-24 April 2024, Edinburgh, United Kingdom Edinburgh Napier University.

Sahhar, Y. , Loohuis, R. , & Henseler, J. (2023). GraphEx: Visualizing and managing customer experience in its multidimensionality. Journal of Service Theory and Practice, 33(7), 94-115. https://doi.org/10.1108/JSTP-03-2023-0077

van Fenema, P. C. , Sahhar, Y., Odekerken-Schröder, G., Mahr, D., & van Strien, J. (2023). On Both Sides Of The Façade: Service Experience In Relation To Service Operations And Value Chains. Paper presented at Frontiers in Service 2023, Maastricht, Netherlands.

Helkkula, A. , & Sahhar, Y. (2023). Uncovering Customers' Emerging Service Expectations and Experiences of Smart Technology. Paper presented at Frontiers in Service 2023, Maastricht, Netherlands.

Sahhar, Y. (2022). Understanding and Managing Customer Experience in Practice: A Phenomenological Inquiry. [PhD Thesis - Research UT, graduation UT, University of Twente]. University of Twente. https://doi.org/10.3990/1.9789036554053

Sahhar, Y., van Fenema, P. C., & van Strien, J. (2022). Theorizing on Naturally Emerging and Pragmatist Manifestations of Ecosystems. Paper presented at 12th SERVSIG International Research Conference 2022, Glasgow, United Kingdom.

Sahhar, Y. , von Raesfeld Meijer, A. , & Nieuwenhuis, L. J. M. (2022). Characterizing Actor Engagement in Emerging Service Ecosystems. Paper presented at 12th SERVSIG International Research Conference 2022, Glasgow, United Kingdom.

Sahhar, Y. , & Loohuis, R. (2022). Characterizing the spaces of consumer value experience in value co-creation and value co-destruction. European journal of marketing, 56(13), 105-136. https://doi.org/10.1108/EJM-04-2020-0313

Sahhar, Y. , Loohuis, R. , & Henseler, J. (2022). Calling on autohermeneutic phenomenology to delve into the deeper levels of experience. In D. Jaziri, & R. Rather (Eds.), Contemporary approaches Studying Customer Experience in Tourism Research: This book will present the contemporary approaches applied to the tourism research, to study the consumer experience by discussing first, the theoretical part, which will be based mainly on behavioral sciences. To this regard, main paradigms and their related approaches studying CX will be stressed. Second, the book will develop a methodological part highlighting the holistic and dynamic nature of the customer experience, by capturing it along the customer journey; into the pre-, during, and post consumption through a combination of techniques including the innovative ones. Keywords – Customer experience, tourism management, ethno marketing, phenomenology, psychoanalytic, philosophical orientation, facet theory, customer journey, emotions, sensory experience, CX measure. Emerald.

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Naar mijn profiel

Bachelor

International Business Administration

Master

Business Administration

Vakken in het huidig collegejaar worden toegevoegd op het moment dat zij definitief zijn in het Osiris systeem. Daarom kan het zijn dat de lijst nog niet compleet is voor het gehele collegejaar.